Assertive Communication

Assess the following situations and decide whether the reaction was:

Passive     Aggressive  or      Assertive
 

Write your answers on the line below the sentence.
If the situation is Passive or Aggressive, turn the situation into an Assertive form of Communication by rewriting the sentence.

1. Someone cuts in front of you in line at the bank and you yell at them.

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2. You purchase an item from a salesperson for something you didn't really want.

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3. The class is discussing a topic that you know a lot about, but you are too shy to speak up.

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4. You are angry at your co-worker and swear at them.

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5.  You get into physical fights with people when you are angry with them.

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6. You are able to ask friends for favors when you need their help.

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7. When you discover something you bought is defective, you return it to the store for a refund.

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8. You are able to refuse unreasonable requests  made by friends.

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9. At meal time you control the conversation.

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10.  You have difficulty accepting compliments from people.

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School to Work- Unit 5 Communication Skills
Paula Bliss