Communication on the Job

Workers share facts and ideas by communicating.
They must be able to read, write, and speak/sign clearly. They must be able to listen and follow directions.


Good communicators are honest and helpful.
Honest workers tell the truth. They admit mistakes and talk about problems. They are helpful too.


 Good communicators speak/sign clearly on the job.
Many jobs required workers to write. Good communicators ask questions to make sure that other people understand.


 A good communicator explains each step of a job.
Good communicators can help the new workers learn the job. They answer questions clearly and honestly.


 Good listeners look a speakers.
Listening helps workers understand each other. Good listeners show others they are interested. They look at speakers. They give their full attention. They show they understand.


 Good communicators ask questions.
Good communicators know when to ask questions. They ask questions when they do not understand something.


 Good communicators listen carefully to directions. Directions are the steps needed to do a job. All employers have rules. Following directions helps workers avoid making mistakes. Good communicators ask questions if they do not understand directions.


 Sharing feelings can be important at work.
Sharing feelings can help many workers solve problems. Workers can avoid fights by talking about their feelings. Then they can work together to solve the problem.


 Assertive workers speak/sign with respect.
Assertive means willing to communicate thoughts, ideas, and needs with respect. They do not yell at people when they have a problem. Instead they try to solve the problem.


Good communicators consider peoples differences.
Imagining how others feel is a good communication skill. This skill is called empathy. Empathy helps workers understand each other.


Good communicators cooperate with co-workers.
Cooperation is working together to do a good job. Work gets done properly when people cooperate. Cooperating lets workers become part of a team.


Chapter highlights from "Communicating with Others", Job Skills by Stuart Schwartz and Craig Conley, Capstone High/Low Books http://www.capstone-press.com
School to Work- Unit 5
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