These role playing activities, from the LCCE curriculum, will provide practice in identifying non-verbal cues, and making decisions on how to correct inappropriate work behaviors. Have students form groups, practice acting out the situations,  present them to the class for evaluation and  answer the 3 given questions. In some of the situations specific jobs are stated. Be sure that the students understand the nature ( place of work, job responsibilities) of the given job.

Doug was complaining about the work he had to do on the job. His supervisor, Mr. Ritter, looked at him crossed his arms and frowned.

1. What is the inappropriate behavior?________________________________________

2. What are the non-verbal cues?___________________________________________

_____________________________________________________________________

3. How should Doug correct the behavior?_____________________________________

______________________________________________________________________
 

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#2

Steve_____________________ Jane__________________  Kay___________________

Jane is very friendly with Kay on the job. She always jokes with Kay and helps Kay do her work. She doesn't really talk to anyone else. She never helps other workers. When she does talk to other workers, like Jeff they often turn away and ignore her.

1. What is the inappropriate behavior?________________________________________

______________________________________________________________________

2. What are the cues?______________________________________________________

_______________________________________________________________________

3. How could he correct the behavior?__________________________________________

_______________________________________________________________________
 

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#3
Jack ( bus boy)__________________ Customer in a restaurant___________________
boss_____________________

Jack is a great bus boy. He's young and has an unhappy family life, but he does a good job for you. He always has a frown on his face though. When customers ask him for an extra napkin or coffee, he always gets  it for them, but he scowls and shrugs while he's doing it. So, the customers are left feeling like they have been an inconvenience to him. He also walks around looking at the floor with his shoulders slouched down. You'd think he didn't like himself very well.

1. What is the inappropriate behavior?__________________________________________

2. What are the cues?______________________________________________________

______________________________________________________________________

3. How could he correct the behavior?_________________________________________

______________________________________________________________________

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#4
Jill______________________ Customer in a restaurant____________________
boss______________________________

Jill waits tables. She knocks into things and uses quick, jerky motions. She often touches people while she talks to them and puts her hands on their shoulders.

What is the inappropriate behavior?___________________________________________

______________________________________________________________________

What are the cues?________________________________________________________

_______________________________________________________________________

How could she correct the behavior? __________________________________________

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#5
Cheryl ( hostess)____________________ customer at a restaurant____________________
boss___________________________

Cheryl is the hostess. She's rude and doesn't look at people when she talks to them. When she seats them, she tosses the menus on the table and walks off as though she is in a hurry and angry. She does not make the people feel welcome.

1. What is the inappropriate behavior?__________________________________________

_______________________________________________________________________

2. What are the cues? ______________________________________________________

3. How could the behavior be corrected? ________________________________________

_______________________________________________________________________
 

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#6
Sam ( dishwasher)______________________ boss_______________________

Sam is the dishwasher. He usually slumps and holds his head down. He often shrugs and frowns when someone speaks to him.

1. What is the inappropriate behavior?________________________________________

_____________________________________________________________________

2. What are the cues? ____________________________________________________

3. How could he correct the behavior? _______________________________________

______________________________________________________________________